Privacy Policy

Last Updated: September 18, 2026

This Privacy Policy describes how Rivo Coast, operated by JPL E-COMM LLC (“Rivo Coast,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects your personal information when you visit, use our services, make a purchase from, or otherwise interact with www.rivocoastt.com (the “Site”).

We sell and ship products internationally. Depending on where you live, additional privacy rights may apply under the laws of your country, state, province, or region.

By using our Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The personal information we collect depends on how you interact with Rivo Coast.

We may collect the following categories of information:

Contact Information

This may include:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address.

Order and Transaction Information

When you place or attempt to place an order, we may collect information such as:

• Products purchased;
• Order number;
• Purchase history;
• Order value;
• Currency;
• Shipping method;
• Delivery information;
• Returns and refunds;
• Customer service communications.

Payment Information

Payments are processed by third-party payment providers made available through our ecommerce platform.

Depending on the payment method you choose, these providers may collect information such as:

• Payment card details;
• Bank information;
• Billing information;
• Transaction identifiers.

Rivo Coast does not necessarily receive or store your complete payment card information.

Account Information

If customer accounts are available, we may collect:

• Account login information;
• Order history;
• Saved addresses;
• Account preferences.

Device and Usage Information

When you visit our Site, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language;
• Approximate geographic location;
• Pages viewed;
• Products viewed;
• Referral source;
• Time spent on the Site;
• Interactions with advertisements;
• Cookie and tracking technology information.

Customer Service Information

If you contact us, we may collect the information you provide in connection with:

• Order questions;
• Delivery issues;
• Returns;
• Refunds;
• Product questions;
• Complaints;
• Other customer support requests.

2. How We Use Your Personal Information

We may use personal information to:

• Process and fulfill orders;
• Process payments;
• Arrange shipping and delivery;
• Provide order confirmations and tracking information;
• Communicate with customers;
• Provide customer support;
• Handle returns, refunds, disputes, and chargebacks;
• Detect and prevent fraud;
• Protect our Site and customers;
• Maintain and improve our website;
• Analyze store performance;
• Understand how customers interact with our products and advertisements;
• Personalize the shopping experience;
• Measure advertising performance;
• Send marketing communications where permitted;
• Comply with legal, tax, accounting, and regulatory requirements;
• Enforce our policies and terms.

3. Shopify

Our online store is hosted through Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Shopify may process certain personal information on our behalf in connection with the operation of our store, including information related to:

• Orders;
• Payments;
• Customers;
• Fraud prevention;
• Store analytics;
• Website functionality.

Shopify may also process information in accordance with its own privacy policies and legal obligations.

Depending on your location and how you interact with our store, Shopify and its service providers may process your information in countries other than your own.

4. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the Site functioning properly;
• Remember preferences;
• Maintain shopping cart functionality;
• Understand Site usage;
• Measure traffic;
• Detect fraud;
• Analyze advertising performance;
• Provide personalized or relevant advertising where permitted.

Depending on your location, we may request your consent before using certain non-essential cookies.

You may also be able to manage cookies through your browser settings or through privacy controls available on our Site.

Blocking some cookies may affect certain features or functionality of the Site.

5. Advertising and Analytics

Rivo Coast may use third-party advertising, analytics, and marketing services to understand customer behavior and promote our products.

These providers may include services such as:

• Meta;
• Google;
• Shopify;
• Analytics providers;
• Advertising platforms;
• Marketing technology providers.

These services may use cookies, pixels, device identifiers, and similar technologies to collect information about interactions with our Site and advertisements.

Information may be used to:

• Measure campaign performance;
• Understand conversions;
• Create advertising audiences;
• Improve marketing campaigns;
• Show advertisements that may be relevant to users.

Where required by law, advertising or tracking technologies will be used based on your consent or another legally permitted basis.

6. Email and Marketing Communications

If you subscribe to our marketing communications, provide appropriate consent, or where otherwise permitted by law, we may send you:

• Product announcements;
• Promotional offers;
• Discounts;
• New collection information;
• Cart reminders;
• Other marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

You may continue to receive transactional communications relating to your orders, account, customer support requests, or other service-related matters.

7. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business.

These may include:

• Shopify;
• Payment processors;
• Fulfillment partners;
• Product suppliers;
• Shipping carriers;
• Logistics providers;
• Customer service providers;
• Fraud prevention providers;
• Analytics services;
• Advertising platforms;
• Marketing providers;
• IT and hosting providers;
• Professional advisers;
• Government authorities where legally required.

We may provide only the information reasonably necessary for these parties to perform their services.

For example, your name, shipping address, telephone number, and order information may be shared with fulfillment and delivery partners so that your order can be processed and delivered.

8. International Fulfillment

Rivo Coast ships products internationally and works with suppliers, fulfillment providers, logistics companies, and carriers in different locations.

Because of this, personal information necessary to fulfill your order may be processed or transferred across international borders.

This may include information such as:

• Customer name;
• Shipping address;
• Telephone number;
• Product ordered;
• Delivery information.

We use personal information for these purposes only to the extent reasonably necessary to process and deliver your order and operate our business.

9. International Transfers of Personal Information

Because Rivo Coast operates internationally, your personal information may be processed in countries other than the country in which you live.

Privacy and data protection laws in those countries may differ from the laws in your jurisdiction.

Where required by applicable law, appropriate safeguards may be used in connection with international data transfers.

10. Legal Bases for Processing

Where privacy law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract with you;
• Your consent;
• Compliance with legal obligations;
• Our legitimate business interests;
• Protection against fraud or security threats;
• Establishment, exercise, or defense of legal claims.

The applicable legal basis depends on the purpose of the processing and the laws that apply to you.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• The duration of our relationship with you;
• Order and transaction history;
• Customer service needs;
• Fraud prevention;
• Tax and accounting requirements;
• Legal obligations;
• Dispute resolution;
• Enforcement of agreements.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on where you live, you may have certain rights relating to your personal information.

These may include the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent;
• Request a copy of your personal information;
• Request data portability;
• Opt out of certain marketing activities;
• Opt out of certain targeted advertising or data-sharing practices where applicable;
• Submit a complaint to a privacy or data protection authority.

These rights vary depending on your location and are subject to legal limitations and exceptions.

To exercise a privacy right, contact us at:

support@rivocoast.com

We may need to verify your identity before completing certain requests.

13. European Economic Area, United Kingdom, and Switzerland

Customers located in the European Economic Area, United Kingdom, or Switzerland may have additional rights under applicable data protection laws.

These rights may include:

• Access;
• Correction;
• Deletion;
• Restriction;
• Objection;
• Data portability;
• Withdrawal of consent.

You may also have the right to lodge a complaint with the relevant data protection authority in your country.

Where applicable, we process personal information based on contractual necessity, consent, legal obligations, or legitimate interests.

14. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on your state, these may include rights relating to:

• Access;
• Correction;
• Deletion;
• Portability;
• Targeted advertising;
• Certain sharing of personal information;
• Certain uses of sensitive personal information.

Where applicable, you may submit a request by contacting:

support@rivocoastt.com

We will process valid privacy requests in accordance with applicable law.

15. California Residents

California residents may have specific rights under applicable California privacy laws.

Depending on eligibility and applicable legal requirements, these may include the right to:

• Know what personal information we collect;
• Know how personal information is used or disclosed;
• Request access;
• Request correction;
• Request deletion;
• Opt out of certain sharing or use of personal information for targeted advertising;
• Receive equal service and pricing when exercising privacy rights.

Rivo Coast does not discriminate against customers for exercising legally protected privacy rights.

16. Brazil Privacy Rights

Individuals located in Brazil may have rights under applicable Brazilian data protection laws, including rights relating to:

• Confirmation of data processing;
• Access;
• Correction;
• Anonymization, blocking, or deletion where applicable;
• Data portability where applicable;
• Information regarding sharing;
• Withdrawal of consent.

Requests may be submitted to:

support@rivocoastt.com

17. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should take reasonable precautions to protect their account credentials and personal devices.

18. Fraud Prevention

We may use personal information to detect, investigate, and prevent:

• Fraudulent transactions;
• Payment fraud;
• Identity misuse;
• Chargeback abuse;
• Unauthorized account access;
• Suspicious activity;
• Other activities that may threaten Rivo Coast, our customers, or our service providers.

Information may be shared with payment processors, fraud prevention providers, financial institutions, or authorities when reasonably necessary and legally permitted.

19. Children's Privacy

Our Site is not intended for children to independently purchase products or submit personal information.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at:

support@rivocoast.com

We will review the request and take appropriate action where required.

20. Third-Party Websites

Our Site may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party services you choose to use.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business;
• Changes to our services;
• Changes to technology;
• Legal or regulatory developments;
• Operational requirements.

When we update this policy, we may revise the Last Updated date shown at the top of this page.

Material changes may also be communicated through the Site where appropriate.

22. Contact Us

For questions about this Privacy Policy, how we handle personal information, or to exercise applicable privacy rights, please contact us:

Rivo Coast
Operated by JPL E-COMM LLC

Website: www.rivocoastt.com
Email: support@rivocoastt.com

Business Address:
1209 Mountain Road Pl NE
Albuquerque, New Mexico 87110
United States

For privacy-related requests, please include enough information for us to understand and respond to your request.

Please do not send product returns to this address unless specifically instructed by our customer support team.