Refund policy
Return & Refund Policy
Last Updated: September 18, 2026
At Rivo Coast, we want you to feel confident when shopping with us. We ship worldwide and offer Free Standard Shipping on our orders.
This Return & Refund Policy applies to purchases made through rivocoastt.com.
Because we serve customers in multiple countries, certain consumer protection laws may provide additional rights depending on the customer's location. Nothing in this policy is intended to limit or exclude rights that cannot legally be waived under applicable law.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unworn and unused;
- Be in the same condition in which it was received;
- Show no signs of outdoor wear, dirt, damage, alteration, or misuse;
- Include the original packaging, box, dust bag, tags, accessories, and inserts supplied with the product, when applicable.
For footwear, we strongly recommend trying the product on indoors and on a clean surface until you are certain that you wish to keep it.
Items showing significant signs of use may not qualify for a voluntary return or full refund, except where applicable consumer law provides otherwise.
2. How to Request a Return
To request a return, contact us at:
Please include:
- Your full name;
- Your order number;
- The item you wish to return;
- The reason for your return;
- Photos or videos if the product arrived damaged, defective, or incorrect.
Once your request has been reviewed, our customer support team will provide the appropriate return instructions.
Do not send your order back without contacting us first.
Because Rivo Coast works with international fulfillment and logistics partners, the correct return destination may vary depending on the product, supplier, and customer's country.
Unauthorized returns sent to an incorrect address may experience delays or may not be accepted.
3. Return Shipping Costs
For voluntary returns, including situations such as:
- Ordering the wrong size;
- Changing your mind;
- Choosing the wrong color;
- Preferring another model;
- No longer wanting the product;
the customer is generally responsible for the return shipping cost, except where applicable law requires otherwise.
We strongly recommend using a tracked shipping service.
Rivo Coast cannot guarantee receipt of returned packages that do not have valid tracking information.
If the product is confirmed to be defective, damaged upon arrival, or materially different from what was ordered, Rivo Coast will provide an appropriate solution and cover reasonable return shipping costs where required.
4. Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If you receive an item that is:
- Damaged;
- Defective;
- Incorrect;
- Missing an item;
- Materially different from what you ordered;
please contact us at support@rivocoastt.com as soon as possible.
Please include:
- Your order number;
- A description of the issue;
- Clear photos or videos of the product;
- Photos of the packaging and shipping label when relevant.
Depending on the circumstances, we may provide an appropriate remedy such as:
- A replacement;
- A refund;
- A partial refund;
- Another appropriate solution agreed with the customer.
We recommend reporting visible shipping damage or incorrect items within 7 days of delivery whenever reasonably possible.
This recommended reporting period does not limit any mandatory rights provided by applicable consumer protection laws.
5. Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, it will normally be issued to the original payment method used for the purchase.
After a refund has been processed by Rivo Coast, please allow up to 10 business days for the funds to appear in your account.
Actual processing times may vary depending on your:
- Bank;
- Credit card company;
- Payment provider;
- Financial institution.
If more than 10 business days have passed since your refund was approved, please contact us at support@rivocoastt.com.
Where applicable law establishes a different mandatory refund deadline, that requirement will apply.
6. Free Standard Shipping
Rivo Coast offers Free Standard Shipping for orders placed through our website.
Because Standard Shipping is provided free of charge, there is normally no standard outbound shipping fee to refund.
If optional Express, Priority, or other paid shipping services are offered and selected by the customer, additional shipping charges may be non-refundable to the extent permitted by applicable law.
7. Exchanges and Size Changes
If you need a different size, color, or model, please contact us at:
Depending on the circumstances and product availability, we may recommend returning the original item and placing a new order.
This generally allows the replacement product to be secured faster and helps prevent stock availability issues.
Do not return an item for an exchange without receiving return instructions from us first.
8. Order Cancellations and Changes
Orders begin processing shortly after they are placed.
If you need to cancel your order or change information such as:
- Size;
- Color;
- Product;
- Shipping address;
please contact us at support@rivocoastt.com as soon as possible.
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has already been shipped, we may no longer be able to cancel or modify it.
If cancellation is no longer possible, you may request a return after receiving the order in accordance with this policy.
9. Sale and Promotional Items
Unless clearly stated otherwise, products purchased during a promotion or sale may still qualify for returns under this policy.
Items specifically identified as Final Sale may not qualify for voluntary returns or exchanges where permitted by law.
However, a Final Sale designation does not remove mandatory consumer rights relating to products that are defective, damaged, incorrectly supplied, or otherwise protected under applicable law.
10. Non-Returnable Items
Unless applicable law requires otherwise, we may refuse voluntary returns involving:
- Products worn outdoors;
- Products showing significant signs of use;
- Products damaged after delivery due to misuse;
- Products altered or modified after purchase;
- Products returned without important original components;
- Personalized or customized products;
- Gift cards;
- Items specifically marked as Final Sale where legally permitted.
This section does not affect mandatory rights relating to defective or non-conforming goods.
11. Refused, Undeliverable, or Unclaimed Packages
Customers are responsible for providing accurate and complete shipping information.
If an order is:
- Refused by the recipient;
- Not collected;
- Returned because of an incorrect or incomplete address;
- Returned because delivery attempts were unsuccessful;
we will review the order once it is returned to the appropriate logistics facility.
Where permitted by law, actual return shipping, handling, customs, or carrier charges incurred as a result may be deducted from any refund.
This does not apply where the delivery failure resulted from an error by Rivo Coast or where applicable law provides otherwise.
12. International Orders, Customs, and Import Charges
Rivo Coast ships internationally.
Depending on the destination country, an order may be subject to:
- Customs duties;
- VAT;
- Import taxes;
- Brokerage fees;
- Local government charges.
Where these charges are collected directly by customs authorities, carriers, postal services, or other third parties, they may not be refundable by Rivo Coast.
Any reimbursement of taxes or duties collected directly by third parties may need to be requested from the relevant authority or carrier.
Local consumer and tax laws will continue to apply where mandatory.
13. International Consumer Rights
Rivo Coast sells products to customers worldwide.
Consumer protection rules differ from country to country.
Customers in certain jurisdictions may have additional mandatory rights relating to matters such as:
- Cancellation or withdrawal periods;
- Product conformity;
- Defective goods;
- Refund deadlines;
- Repairs or replacements;
- Shipping charges.
If mandatory laws applicable to your purchase provide greater protection than this policy, those mandatory legal rights will apply.
Nothing in this policy is intended to waive, restrict, or exclude any right that cannot legally be waived, restricted, or excluded.
14. Fraudulent or Abusive Claims
Rivo Coast reserves the right to review return and refund requests for evidence of fraud, misuse, manipulation, or abuse of our return process.
We may request reasonable supporting evidence when reviewing claims involving:
- Damaged products;
- Missing products;
- Incorrect products;
- Delivery issues;
- Repeated refund claims.
We may reject fraudulent or abusive claims where permitted by law.
This provision does not restrict legitimate consumer rights.
15. Return Address
Please do not return products directly to our company address unless our customer support team specifically instructs you to do so.
Rivo Coast works with multiple international logistics and fulfillment partners, and return locations may vary.
The following address is our company business address and should not automatically be used as a return destination:
Rivo Coast
Operated by JPL E-COMM LLC
1209 Mountain Road Pl NE
Albuquerque, New Mexico 87110
United States
Always contact support@rivocoastt.com before returning a product.
16. Contact Us
For questions regarding returns, refunds, exchanges, damaged products, or your order, please contact:
Rivo Coast
JPL E-COMM LLC
Website: www.rivocoastt.com
Email: support@rivocoastt.com
Business Address:
1209 Mountain Road Pl NE
Albuquerque, New Mexico 87110
United States
Please note: This business address is not automatically an authorized return address. Contact our customer support team before sending any return.