Shipping policy
Shipping Policy
Last Updated: September 18, 2026
Thank you for shopping with Rivo Coast.
Rivo Coast, operated by JPL E-COMM LLC, ships orders internationally to customers around the world through our network of fulfillment partners and shipping carriers.
This Shipping Policy explains how orders placed through www.rivocoastt.com are processed, shipped, tracked, and delivered.
1. Worldwide Shipping
Rivo Coast offers international shipping to supported destinations worldwide.
Shipping availability may depend on:
- Destination country or region;
- Local import restrictions;
- Carrier availability;
- Product restrictions;
- Customs requirements;
- Other logistical limitations.
If we are unable to ship an order to the address provided, we will contact the customer and provide an appropriate solution, including a refund where necessary.
2. Free Standard Shipping
Rivo Coast offers Free Standard Shipping on eligible orders placed through:
No minimum purchase amount is required unless otherwise clearly stated on the Site or during a specific promotion.
Free Standard Shipping applies to the standard shipping method made available for the customer's destination.
If additional shipping options such as Express or Priority Shipping are offered, additional charges may apply and will be displayed at checkout.
3. Order Processing
After an order is successfully placed, it must be processed before shipment.
Processing may include:
- Payment verification;
- Fraud screening;
- Order confirmation;
- Product preparation;
- Quality checks;
- Packaging;
- Transfer to the shipping carrier.
Orders are processed on business days.
Weekends, public holidays, unusually high order volumes, promotional periods, or circumstances outside our reasonable control may result in additional processing time.
Once your order has been shipped, tracking information will be provided when available.
4. Estimated Delivery Times
Estimated delivery times may vary depending on the destination country, shipping carrier, customs processing, and other logistical factors.
Any delivery timeframe displayed on our Site, checkout, order confirmation, or tracking page is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.
International shipments may take longer due to:
- Customs clearance;
- International transit;
- Local postal networks;
- Carrier transfers;
- Peak shopping periods;
- Public holidays;
- Severe weather;
- Transportation disruptions;
- Government inspections;
- Other circumstances outside our reasonable control.
We recommend monitoring your tracking information for the most current shipping updates.
5. International Fulfillment
Rivo Coast works with international suppliers, warehouses, fulfillment partners, and logistics providers.
As a result, your order may be prepared and shipped from a fulfillment location outside the United States or outside your country of residence.
The shipping origin shown on a package therefore may be different from Rivo Coast's business address.
This is normal and does not affect the authenticity of your order or your rights as a customer.
6. Multiple Packages
If your order contains multiple products, the items may occasionally be shipped separately.
This can happen when products are:
- Stored at different fulfillment facilities;
- Prepared at different times;
- Shipped by different carriers.
If an order is divided into multiple shipments, you may receive more than one tracking number.
Receiving one part of an order does not necessarily mean that the remaining items are missing.
7. Tracking Your Order
When tracking information becomes available, we may send it to the email address provided during checkout.
Tracking updates are supplied by the applicable carrier or logistics provider.
International shipments may sometimes show limited or no tracking movement for several days while the package is:
- Traveling between countries;
- Awaiting customs clearance;
- Being transferred between logistics providers;
- Being transferred to the destination country's local carrier.
A temporary absence of tracking updates does not necessarily mean that the package has been lost.
8. Tracking Status Shows Delivered
If tracking shows your order as delivered but you cannot locate it, we recommend:
- Checking around the delivery location;
- Checking your mailbox or designated parcel area;
- Asking other household members;
- Checking with neighbors where appropriate;
- Contacting the local carrier responsible for final delivery.
If you still cannot locate your package, contact us at:
Please include your order number and tracking information so we can review the situation.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully verify:
- Recipient name;
- Street address;
- Apartment or unit number;
- City;
- State or province;
- Postal or ZIP code;
- Country;
- Telephone number where requested.
If you notice an error after placing your order, contact:
as soon as possible.
We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes once an order has entered processing or has been shipped.
Rivo Coast is not responsible for delivery problems caused by incorrect or incomplete address information supplied by the customer, except where applicable law provides otherwise.
10. Returned-to-Sender Packages
A shipment may be returned to the sender or fulfillment facility for reasons including:
- Incorrect address;
- Incomplete address;
- Failed delivery attempts;
- Recipient unavailable;
- Package not collected;
- Refusal of delivery;
- Local carrier restrictions.
If your order is returned, please contact us.
We will review the circumstances and provide the available options.
Where permitted by law, additional shipping or return costs caused by incorrect information or failure to receive a package may be the customer's responsibility.
11. Customs, Duties, and Import Taxes
Because Rivo Coast ships internationally, orders may be subject to:
- Customs duties;
- Import taxes;
- VAT;
- Brokerage fees;
- Handling charges;
- Other charges imposed by the destination country.
These requirements vary by country.
Where duties, taxes, or import charges are not collected during checkout, they may be charged separately by:
- Customs authorities;
- Postal services;
- Shipping carriers;
- Other governmental or logistics entities.
Rivo Coast does not control charges imposed independently by customs authorities or third-party carriers.
Customers are responsible for any applicable import charges where required by the laws of their country, unless otherwise indicated at checkout or required by applicable law.
12. Customs Clearance
International packages may be inspected or held temporarily by customs authorities.
Customs processing times are controlled by the destination country's authorities and are outside Rivo Coast's direct control.
Customers may occasionally be contacted by the carrier or customs authority to provide additional information necessary for clearance.
Failure to provide information requested by local authorities or carriers may result in delays or the package being returned.
13. Shipping Delays
While we work with our fulfillment and logistics partners to provide reliable delivery, shipping delays can occasionally occur.
Possible causes include:
- Customs delays;
- Weather conditions;
- Transportation disruptions;
- Carrier congestion;
- International logistics disruptions;
- Local postal delays;
- Public holidays;
- High-volume shopping periods;
- Natural disasters;
- Government restrictions;
- Events outside our reasonable control.
If your order appears significantly delayed, please contact:
and we will review the available tracking information.
14. Lost Packages
If tracking information indicates that a package may have been lost in transit, please contact us.
We may need to investigate the shipment with the relevant logistics provider before determining the appropriate resolution.
Depending on the circumstances, an appropriate resolution may include:
- A replacement;
- A refund;
- Another remedy required by applicable law.
We may request reasonable information from the customer to assist with the carrier investigation.
15. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please provide:
- Your order number;
- Clear photographs of the product;
- Photographs of the external packaging;
- Photographs of the shipping label;
- A description of the issue.
Please retain the packaging until the issue has been reviewed, as it may be required for a carrier or fulfillment claim.
Damaged or defective products are also covered by our Return & Refund Policy.
16. Refused Deliveries
If a customer refuses a shipment without prior authorization, the package may be returned to the carrier, fulfillment partner, or another logistics facility.
Once the returned shipment has been received and reviewed, any refund will be handled in accordance with our Return & Refund Policy and applicable law.
Where legally permitted, actual carrier, return shipping, customs, or handling costs resulting from an unauthorized refusal may be deducted from the refund.
17. Delivery Responsibility
Rivo Coast remains responsible for fulfilling its obligations to customers in accordance with applicable law.
However, customers are responsible for:
- Providing accurate delivery information;
- Monitoring available tracking information;
- Cooperating with reasonable delivery requirements;
- Providing customs information when legally required;
- Making reasonable arrangements to receive their shipment.
Nothing in this section limits mandatory consumer rights concerning the risk of loss, delivery, or non-delivery.
18. Shipping Restrictions
We reserve the right to restrict shipping to certain countries, territories, addresses, or regions where shipment is:
- Prohibited by law;
- Restricted by carriers;
- Commercially unavailable;
- Subject to sanctions or trade restrictions;
- Not reasonably serviceable by our logistics network.
If an order cannot legally or practically be fulfilled to the destination provided, the customer will be contacted and any applicable payment will be refunded.
19. Changes After an Order Is Placed
If you need to change your:
- Shipping address;
- Product;
- Size;
- Color;
- Other order information;
please contact us immediately at:
We cannot guarantee changes after fulfillment has begun.
Once a shipment has been handed to the carrier, we may be unable to modify its delivery address.
20. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
Orders may enter fulfillment shortly after being placed.
Once an order has been processed or shipped, cancellation may no longer be possible.
You may still have return or withdrawal rights after delivery under our Return & Refund Policy or applicable consumer protection laws.
21. International Consumer Rights
Rivo Coast serves customers in multiple countries.
Shipping and consumer protection laws vary between jurisdictions.
Customers may have additional mandatory rights regarding:
- Delivery deadlines;
- Delayed shipments;
- Lost packages;
- Damaged goods;
- Cancellation;
- Refunds;
- Risk of loss.
If mandatory laws applicable to your purchase provide greater protection than this Shipping Policy, those mandatory legal rights will apply.
Nothing in this Shipping Policy is intended to waive, restrict, or exclude rights that cannot legally be waived, restricted, or excluded.
22. Returns
Please do not return products to the address shown below unless our customer support team specifically instructs you to do so.
Because we work with multiple international fulfillment partners, the appropriate return location may differ from our business address.
All returns must follow our Return & Refund Policy.
Contact:
before sending any product back.
23. Contact Us
If you have questions regarding:
- Shipping;
- Tracking;
- Delivery;
- Customs;
- Missing packages;
- Damaged shipments;
- Your order;
please contact us at:
Rivo Coast
Operated by JPL E-COMM LLC
Website: www.rivocoastt.com
Email: support@rivocoastt.com
Business Address:
1209 Mountain Road Pl NE
Albuquerque, New Mexico 87110
United States
Important: This is our business address and is not automatically an authorized return address. Please contact support@rivocoastt.com before sending any product return.