Terms of Service

Last Updated: September 18, 2026

1. Overview

This website is operated by Rivo Coast, a brand operated by JPL E-COMM LLC.

Throughout the Site, the terms “we,” “us,” and “our” refer to Rivo Coast and JPL E-COMM LLC.

Rivo Coast offers this website, including all information, products, services, features, and tools available through www.rivocoastt.com (the “Site”), to you conditioned upon your acceptance of these Terms of Service.

By visiting our Site, purchasing a product from us, creating an account, or otherwise using any part of the Site, you agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the Site, including browsers, customers, purchasers, and other visitors.

Please read these Terms carefully before using our Site.

If you do not agree to these Terms, you should not use the Site or purchase products from us.

Nothing in these Terms limits or excludes any mandatory consumer rights that cannot legally be waived under the laws applicable to you.

2. Online Store Terms

By using this Site, you represent that you are at least the age of legal majority in your jurisdiction or that you have permission from a parent or legal guardian where required.

You may not use our products, Site, or services for any unlawful or unauthorized purpose.

You must not violate any applicable laws or regulations when using our Site.

You must not transmit malware, viruses, malicious code, or any other technology intended to interfere with the Site, our systems, or other users.

A violation of these Terms may result in suspension or termination of your access to our services where legally permitted.

3. Our Products

Rivo Coast sells footwear and related fashion products, which may include:

• Sandals;
• Loafers;
• Mules;
• Other footwear;
• Fashion and lifestyle accessories.

Product availability may vary by country, size, color, model, and inventory availability.

We reserve the right to modify or discontinue products where legally permitted.

4. Product Information

We make reasonable efforts to display our products and their characteristics accurately.

Product pages may include information relating to:

• Materials;
• Colors;
• Dimensions;
• Sizes;
• Features;
• Product photographs;
• Product descriptions.

Colors displayed on your screen may vary depending on your device, monitor, screen settings, lighting conditions, and other factors.

Minor differences in color, texture, stitching, finish, packaging, or other non-material characteristics may occur between individual products.

Nothing in this section limits your rights if a product is defective, materially different from its description, or otherwise does not conform to applicable consumer protection laws.

5. Sizing

Customers are responsible for selecting the size they believe is appropriate based on the information and sizing guidance available on our Site.

Where available, customers should consult the relevant size chart before ordering.

Sizing and fit can vary depending on:

• Foot shape;
• Product construction;
• Style;
• Personal fit preferences.

If you order an incorrect size, you may request a return in accordance with our Return & Refund Policy.

Mandatory consumer rights remain unaffected.

6. Prices

Product prices are displayed on the Site in the currency available or selected for your location.

Prices may change without prior notice.

A price change will not normally affect an order that has already been validly placed and accepted, except in cases of obvious pricing errors or where otherwise permitted by applicable law.

Promotional prices may apply only:

• During the stated promotional period;
• While inventory lasts;
• To selected products;
• To specific markets;
• Subject to additional promotional conditions.

7. Currency Conversion

Because Rivo Coast sells internationally, prices may be displayed or processed in different currencies.

Where currency conversion is involved, the final amount charged may vary due to:

• Exchange rates;
• Payment processor conversion rates;
• Bank conversion rates;
• Foreign transaction fees;
• Other fees charged independently by financial institutions.

Fees imposed independently by your bank or payment provider are not controlled by Rivo Coast.

8. Orders

When you submit an order through the Site, you are making an offer to purchase the products included in your order.

Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted or shipped.

We reserve the right, where legally permitted, to reject, cancel, limit, or review an order for legitimate reasons, including:

• Suspected fraud;
• Payment authorization failure;
• Incorrect pricing;
• Inventory errors;
• Product unavailability;
• Shipping restrictions;
• Incorrect customer information;
• Orders that appear to be placed for unauthorized resale;
• Violations of these Terms.

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund in accordance with applicable law.

9. Accuracy of Billing and Shipping Information

You agree to provide accurate, complete, and current information when placing an order.

This includes:

• Full name;
• Email address;
• Telephone number where requested;
• Billing address;
• Shipping address;
• Postal or ZIP code;
• Other information reasonably necessary to process your order.

You are responsible for reviewing your information before completing checkout.

If you discover an error after placing an order, contact us as soon as possible at:

support@rivocoastt.com

We will make reasonable efforts to correct the information before fulfillment or shipment, but we cannot guarantee that changes will be possible once processing has begun.

10. Payments

Payment methods available to you will be displayed during checkout.

Payments may be processed by third-party payment providers.

By providing payment information, you represent that:

• You are authorized to use the selected payment method;
• The information you provide is accurate;
• You authorize the applicable charge associated with your purchase.

Orders may be subject to fraud prevention and payment verification procedures.

We reserve the right to request additional information reasonably necessary to verify a transaction where fraud or unauthorized payment is suspected.

11. Fraud Prevention

We may use automated or manual systems to identify potentially fraudulent, unauthorized, or high-risk transactions.

An order may be temporarily placed under review when appropriate.

We may cancel or refuse transactions where we reasonably determine that fraud, unauthorized payment, abuse, or other unlawful activity is involved.

We may cooperate with:

• Payment providers;
• Banks;
• Card networks;
• Fraud prevention providers;
• Law enforcement authorities;

where reasonably necessary and legally permitted.

Nothing in this section limits legitimate consumer rights.

12. Shipping

Rivo Coast ships products internationally.

We currently offer Free Standard Shipping on eligible orders placed through the Site.

Shipping availability may depend on:

• Destination country;
• Carrier availability;
• Product restrictions;
• Customs requirements;
• Logistics limitations.

Delivery estimates displayed on our Site are estimates and are not guarantees unless expressly stated otherwise.

Our complete shipping terms are described in our Shipping Policy.

13. International Orders

International orders may be fulfilled through suppliers, warehouses, logistics providers, and carriers located in different countries.

As a result, your order may:

• Be processed outside your country;
• Be shipped internationally;
• Pass through customs;
• Be handled by multiple logistics providers;
• Be transferred to a local carrier for final delivery.

Tracking information may not update continuously while a shipment is moving between international logistics networks.

14. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges depending on the destination country and applicable law.

Where such charges are not collected by us at checkout, they may be collected separately by customs authorities, carriers, postal services, or other third parties.

Any applicable responsibilities regarding duties or taxes will be determined according to the checkout information provided, applicable law, and our Shipping Policy.

We do not control charges independently imposed by government authorities or third-party carriers.

15. Delivery

Customers are responsible for providing a complete and accurate delivery address.

You are also responsible for making reasonable arrangements to receive your shipment.

Delivery may be affected by circumstances outside our reasonable control, including:

• Customs processing;
• Severe weather;
• Natural disasters;
• Transportation disruptions;
• Carrier delays;
• Local postal delays;
• Labor disruptions;
• Public emergencies;
• Incorrect address information;
• Other events outside our reasonable control.

These circumstances do not affect any mandatory rights that may apply under consumer protection laws.

16. Tracking Information

When tracking information becomes available, it may be provided by email or through another order communication method.

Tracking information is supplied by shipping and logistics providers.

International tracking may occasionally experience periods without updates, particularly while parcels are:

• In transit between countries;
• Undergoing customs processing;
• Being transferred between carriers.

A temporary absence of tracking updates does not necessarily mean that a shipment has been lost.

17. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before purchasing.

Our Return & Refund Policy forms part of these Terms.

Nothing in these Terms or our Return & Refund Policy limits mandatory rights available under applicable consumer protection laws.

18. Order Cancellation

We begin processing orders shortly after they are placed.

If you want to cancel or modify an order, contact:

support@rivocoastt.com

as soon as possible.

We cannot guarantee cancellation or modification once an order has entered fulfillment or has been shipped.

If an order can no longer be cancelled, applicable return rights may still be available after delivery.

19. Promotions and Discount Codes

From time to time, Rivo Coast may offer:

• Discount codes;
• Promotional prices;
• Limited-time sales;
• Bundled offers;
• Other promotions.

Promotions may be subject to specific conditions.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash;
• Discounts may not be combined;
• Promotions may have expiration dates;
• Promotions may apply only to selected products or markets;
• Promotions may be limited to one use per customer or order.

We may correct or cancel a promotion that contains an obvious error, subject to applicable law.

20. Sale and Final Sale Products

Certain products may be sold at reduced prices.

Where legally permitted, certain products may be marked Final Sale and subject to different voluntary return conditions.

Final Sale or promotional status does not eliminate any mandatory rights relating to defective, misdescribed, damaged, or non-conforming products.

21. Website Accuracy

We make reasonable efforts to keep information on our Site accurate and current.

However, the Site may occasionally contain:

• Typographical errors;
• Pricing errors;
• Product description errors;
• Inventory errors;
• Promotional errors;
• Technical inaccuracies.

Where legally permitted, we may correct errors and update information.

If an error materially affects an order you have already placed, we will take appropriate action in accordance with applicable law.

22. Availability of the Site

We do not guarantee that the Site will always operate continuously or without interruption.

We may occasionally:

• Perform maintenance;
• Modify functionality;
• Update software;
• Temporarily suspend portions of the Site;
• Change features.

We are not responsible for temporary interruptions caused by circumstances outside our reasonable control, subject to applicable law.

23. Third-Party Services

Our Site may use or integrate services provided by third parties, including:

• Shopify;
• Payment processors;
• Shipping providers;
• Analytics providers;
• Advertising platforms;
• Customer service providers;
• Fulfillment partners.

Your use of certain third-party services may also be subject to the third party's own terms and privacy practices.

Rivo Coast is not responsible for independent services controlled exclusively by third parties, except where applicable law provides otherwise.

24. Third-Party Links

Our Site may contain links to third-party websites.

We do not control third-party websites and are not responsible for their:

• Content;
• Availability;
• Privacy practices;
• Security;
• Products;
• Services.

You should review the applicable terms and privacy policies before using third-party websites.

25. Intellectual Property

Unless otherwise indicated, content made available through the Rivo Coast Site, including:

• Brand names;
• Logos;
• Product names;
• Graphics;
• Website designs;
• Text;
• Photographs;
• Videos;
• Marketing materials;
• Page layouts;
• Other original content;

is owned by, licensed to, or lawfully used by Rivo Coast or JPL E-COMM LLC.

You may use the Site for personal and non-commercial shopping purposes.

You may not, without authorization:

• Reproduce our content commercially;
• Copy our Site design;
• Republish our proprietary materials;
• Sell or license our content;
• Misrepresent yourself as Rivo Coast;
• Use our trademarks in a misleading manner.

Nothing in these Terms grants you ownership of Rivo Coast intellectual property.

26. User Content and Communications

If you submit reviews, photographs, comments, feedback, suggestions, or other content to us, you represent that you have the right to provide that content.

You must not submit content that:

• Violates another person's intellectual property rights;
• Is unlawful;
• Is fraudulent;
• Contains malware;
• Violates another person's privacy;
• Is intentionally misleading.

Where you voluntarily submit content for publication, you grant us a non-exclusive right to use, reproduce, display, and reasonably adapt that content in connection with our business, marketing, and operation of the Site, to the extent permitted by applicable law.

27. Reviews

Customer reviews must reflect genuine experiences.

We reserve the right, where legally permitted, to moderate or remove reviews that:

• Contain spam;
• Contain unlawful material;
• Contain personal information;
• Are fraudulent;
• Are unrelated to the relevant product;
• Violate these Terms.

We will not suppress legitimate negative reviews merely because they express dissatisfaction with a product or customer experience.

28. Personal Information

Personal information submitted through our Site is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information regarding:

• Information we collect;
• How information is used;
• Cookies;
• Advertising;
• International transfers;
• Your privacy rights.

29. Prohibited Uses

You may not use our Site:

• For unlawful purposes;
• To solicit unlawful activity;
• To violate intellectual property rights;
• To harass or harm others;
• To submit false or misleading information;
• To distribute malware or malicious software;
• To collect personal information about others unlawfully;
• To engage in fraudulent transactions;
• To interfere with Site security;
• To attempt unauthorized access to our systems;
• To circumvent security or fraud prevention measures;
• To engage in automated scraping that materially disrupts our services.

We may restrict access where necessary to protect our business, customers, and systems.

30. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Site and its general informational content are provided on an “as available” basis.

Nothing in these Terms excludes any warranty, guarantee, statutory remedy, or consumer right that cannot legally be excluded.

Products purchased from Rivo Coast remain subject to any mandatory legal warranties or consumer guarantees applicable to your purchase.

31. Limitation of Liability

To the maximum extent permitted by applicable law, Rivo Coast and JPL E-COMM LLC will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from your use of the Site where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these Terms is intended to limit mandatory consumer rights or liability that cannot legally be excluded.

32. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Rivo Coast and JPL E-COMM LLC from reasonable claims, damages, liabilities, or expenses arising from:

• Your unlawful use of the Site;
• Your material violation of these Terms;
• Your infringement of third-party rights;
• Fraudulent activity conducted through your account.

This provision does not apply where prohibited by consumer protection law.

33. Force Majeure

To the extent permitted by applicable law, we will not be responsible for delays or failures caused by events outside our reasonable control.

These may include:

• Natural disasters;
• Severe weather;
• War;
• Civil unrest;
• Government actions;
• Transportation interruptions;
• Customs disruptions;
• Carrier failures;
• Labor disputes;
• Epidemics or public emergencies;
• Telecommunications failures.

We will make reasonable efforts to address affected orders where appropriate.

Mandatory consumer rights remain unaffected.

34. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or separated from the remaining Terms.

The remaining provisions will continue in effect.

35. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

36. Entire Agreement

These Terms, together with the policies incorporated into them, constitute the agreement between you and Rivo Coast regarding your use of the Site and purchases made through it.

Relevant policies may include our:

• Return & Refund Policy;
• Privacy Policy;
• Shipping Policy;
• Other policies displayed on the Site.

37. Termination

You may stop using the Site at any time.

We may restrict or terminate access to the Site where legally permitted if we reasonably believe a user has:

• Materially violated these Terms;
• Engaged in fraudulent activity;
• Attempted to compromise Site security;
• Used the Site unlawfully.

Termination does not affect rights or obligations that arose before termination.

38. Governing Law

These Terms and transactions with Rivo Coast are generally governed by the laws applicable to JPL E-COMM LLC in the State of New Mexico, United States, without giving effect to conflict-of-law principles, except where mandatory laws applicable to the customer provide otherwise.

If you are a consumer in a jurisdiction that provides mandatory consumer protections, nothing in this section deprives you of those protections or any rights that cannot legally be waived.

39. International Consumer Rights

Rivo Coast serves customers in multiple countries.

Consumer laws differ between jurisdictions and may provide additional protections relating to:

• Online purchases;
• Cancellation rights;
• Returns;
• Refunds;
• Product conformity;
• Legal guarantees;
• Delivery;
• Privacy.

If mandatory consumer laws applicable to your purchase provide greater protection than these Terms, those mandatory rights will apply.

Nothing in these Terms is intended to waive, restrict, or exclude rights that cannot lawfully be waived, restricted, or excluded.

40. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our business;
• Our services;
• Our Site;
• Applicable laws;
• Operational practices.

The most current version will be available on this page.

The Last Updated date at the top will indicate when these Terms were most recently revised.

Changes will apply prospectively unless applicable law provides otherwise.

41. Contact Information

Questions about these Terms of Service may be sent to:

Rivo Coast
Operated by JPL E-COMM LLC

Website: www.rivocoastt.com
Email: support@rivocoastt.com

Business Address:
1209 Mountain Road Pl NE
Albuquerque, New Mexico 87110
United States

Please note: This business address should not automatically be used for product returns. Customers must contact support@rivocoastt.com before sending a return so that the correct return instructions and destination can be provided.